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Posts Categorized: Store Operations

#DefineYourDrive: Loyalty

#DefineYourDrive: Loyalty

Submitted by: Alheli “Lily” Zuniga I came to the United States over 24 years ago and since day one, I always wanted to do something good for myself. I have had a total of three jobs in my entire work life. I spent nine years with one company where I learned to be loyal, dedicated, and passionate. In those nine years, I was able to start from the bottom and move up to eventually oversee more than 25 employees. My experience there, along with my determination to become part of something bigger, got me where I am today. Every day I …

Memorial Day – A Day of Remembrance

Memorial Day – A Day of Remembrance

Submitted by: Jamie Lane, Director of Internal Communications  “Today is the day we put aside to remember fallen heroes and to pray that no heroes will ever have to die for us again. It’s a day of thanks for the valor of others, a day to remember the splendor of America and those of her children who rest in this cemetery and others. It’s a day to be with the family and remember.” Ronald Reagan, 1986 Leading up to this Memorial Day, I reached out to several of our veteran and current military team members so we could share their …

Thanksgiving in April?

Thanksgiving in April?

Submitted by: Ted Helgesen, Executive VP of Operations We help people. It’s what we do every day. And we like nothing more than telling our best customers, “thank you!” In November, we held a Turkey Card Program promotion where eligible customers received a Thanksgiving themed card they could exchange at our stores for a check to be used toward the purchase of a turkey for a holiday meal. This program is a great way to thank our customers during the holiday season. This program also serves as a way for our team members to build upon their customer relationships. We …

Changing and Growing- A LOT!

Changing and Growing- A LOT!

Submitted by: Dickson J. Sipemba, District Director of Operations They say that in business, if you’re not growing and changing, your dying. So, I like to approach change head on and with a positive attitude! We recently realigned a few districts, and I am helping to lead a new district. As a District Director, I feel the most important part of my role is to ensure that my team is comprised of great talent and that we have “A” players at all levels. This is very important for any team to succeed!  My philosophy is to expect A LOT from …

The Big Winner!

The Big Winner!

Submitted by: Jamie Lane, Director of Internal Communications To kick off 2017, our CEO issued a challenge to all Regional and District Directors to create a list of 10 enhancements or changes along with viable solutions they would like to see made to our current point of sale system. Our CEO is constantly raising the bar on how the technology we deploy impacts our team members and our customers. His focus for this new year is to keep improving the technologies we currently have in place to make our team members’ jobs more efficient and allow them to better serve …

Helping the Tennessee Wildfire Evacuees

Helping the Tennessee Wildfire Evacuees

I can’t explain how I felt the morning I woke up to the horrific news about the wildfires destroying Gatlinburg, TN- a place that holds so many wonderful memories for so many of us. I wanted to do something to help the victims who had to evacuate their homes so quickly and with little warning, so I rallied my team at our TitleMax store in Morristown, TN and we immediately sprang into action! We found out what items were needed at the shelters housing the wildfire evacuees and we spread the word that we were a collection point for donations. …

The Drive to Succeed

The Drive to Succeed

In my role as a VP of Operations, I try to meet every single person on my team in every store in my division. My team is important to me and I work very hard to foster an atmosphere of development and guidance to help team members learn and grow in their roles and to prepare them for their future roles within our Company. Every once in a while, I meet someone extra special that stands out from the others. I want to introduce everyone to someone who has made a remarkable impression on me, her team leaders, and her …

Big Things are Happening in Texas!

Big Things are Happening in Texas!

Exciting things are happening at our TitleMax stores in Texas and we invite you to come hear all about them! TitleMax of Helotes, Texas will be hosting an Open House for job seekers on Thursday, November 10th from 6-7pm. Who are we hiring? ALL store positions! Customer Service Representative, Store Manager, and General Manager positions are open and we are looking for driven candidates with a lot of energy and an outgoing personality. If you have experience in customer service and possess strong sales skills, these positions would be a great fit for you! Attending our Open House event will …

Employee ESGR Patriot Award

Employee ESGR Patriot Award

On October 13, 2016, I had the distinct honor to present my District Director of Operations, Shawn Robison, with the Employer Support of the Guard and Reserve (ESGR) Patriot Award. I’m currently serving in the Army National Guard and Shawn, along with this Company, have been very supportive. I wanted to recognize Shawn as a way of thanking him for always being respectful, encouraging, and understanding of my military commitment. The ESGR works to develop and promote supportive work environments for Service members in the Reserve Components. The Patriot Award reflects the efforts made to support citizen soldiers through a …

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