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Posts Categorized: Store Operations

July 12: The TMX Finance® Family’s National Hiring Day!

July 12: The TMX Finance® Family’s National Hiring Day!

Submitted by: Amanda Barnes, Director of Talent Acquisition, Store Operations, and Heather Sueirro, Talent Strategy Manager 2018 has been an exciting year for the TMX Finance® Family of Companies! From a Talent Acquisition standpoint, we revamped our standard method of hosting interview days by introducing open interviews in every store, on every Thursday, across the nation. And so Career Nights were born, because that’s what they represent—a night to jumpstart your new career by learning more about our work family. Excitingly, for the first time ever, we are now able to provide on-the-spot contingent job offers to qualifying Customer Service …

Corporate New Hire Program

Corporate New Hire Program

Submitted by: Caitlyn Fahey, Executive Assistant of Shared Services – Dallas On Monday April 16th, I was able to visit one of our TitleMax stores in Carrollton, Texas as part of the New Hire Program to observe store operations. As a corporate employee, I really wanted to see the front-line processes of our organization and learn about the day-to-day store activities. Throughout the visit, I was able to see the customer onboarding process, vehicle appraisals using the ACV tool, payment transactions, and collections activity. But, my biggest takeaway from my experience was the interactions and relationships between customers and store …

The Warm Winter Drive was a Success!

The Warm Winter Drive was a Success!

Submitted by: Maggie Yarbrough, Social Media and PR Strategist Throughout the month of February, we held our first Company-wide Warm Winter Clothing Drive. The clothing donated consisted of new and gently used blankets, coats, sweatshirts, hats, gloves, mittens, boots, and scarves. Thanks to the generous support of our customers, communities, and team members – we collected 11,925 items of clothing, totaling $111,895, and impacting around 549 charities. Our team really came together to make this initiative a huge success! Stores across the country held separate winter clothing drives for many years, which is why we decided it was time to …

Helping Fight Hunger One Can at a Time!

Helping Fight Hunger One Can at a Time!

Submitted by: Maggie Yarbrough, Social Media PR Strategist  The TMX Finance Family of Companies held its 4th Annual Company-wide food drive during   October and it was a resounding success! Thanks to the generous support of our customers, community partners, and team members- we collected 23 tons of food, which equates to 137,240 meals to support our neighbors in need! That’s a “ton” of meals! Together, we crushed last year’s totals making this initiative one for the books! Today, one in six people in America faces hunger while 49 million Americans struggle to put food on the table. Our food drive …

#DefineYourDrive- Family

#DefineYourDrive- Family

Submitted by: Troy Shetron – TitleBucks General Manager, Georgia I joined the military straight out of high school and completed Basic Training and Advanced Individual Training (AIT) in 2002. I was deployed to Iraq from 2005 to 2006 and again later in 2007. After receiving injuries as a result of a road side bomb (IED), my drive changed when I was discharged from Active Duty with medical disability. I had to be the one to challenge myself to turn and take a new path and excel at it. I returned to civilian life and began managing a retail store for …

#DefineYourDrive- Determination

#DefineYourDrive- Determination

Roxanne Powell – TitleMax General Manager, Alabama I decided to join the Army National Guard after my sister deployed to Afghanistan. When I went to her deployment ceremony, I witnessed the selfless service of my sister and her brothers-and-sisters in arms. I saw the dedication and the comradery of soldiers that gave up their freedom to protect ours and that is what made me want to join. I joined because I wanted to serve my country, I wanted to do something to help others, and give back to my community. Joining the military is what has made me into the …

#DefineYourDrive- Family

#DefineYourDrive- Family

Submitted by: Jason Connell – District Director of Operations, Georgia I grew up in a small Georgia town where I was taught at a young age that hard work, integrity, and family were most important. I was fortunate enough to be raised by some amazing people, not just parents but uncles, aunts, and grandparents that helped mold me into the person I am today. Upon high school graduation, I became a United States Marine. Being a Marine instilled in me the disciplines to work hard and never quit. In my retail career and now here at TitleMax, I have had …

#DefineYourDrive- Passion

#DefineYourDrive- Passion

Submitted by: Kevin Godwin – District Director of Operations, Georgia I joined the Company in 2004 as a General Manager (“GM”). In just four years, I worked hard and was named a District Director of Operations (“DDO”) and four years later, I earned my next promotion to a Regional Director of Operations position, leading at the time, the largest region in the Company. However, two years later family issues led to me stepping back into a different role to be able to better assist my family. During that time, I buried one child, graduated another from college, and recently adopted …

The GMs Tell All: Fabiola Toscano

The GMs Tell All: Fabiola Toscano

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Fabiola Toscano, General Manager, Arleta …

The GMs Tell All: Matthew Fredrick

The GMs Tell All: Matthew Fredrick

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience. Submitted by: Matthew Fredrick, General Manager, Charleston, …

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