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Posts Categorized: Store Operations

How Running has an Impact on Social and Community Wellness

How Running has an Impact on Social and Community Wellness

The day was April 21st, 2014. I was on my hands and knees kissing the yellow and blue finish line every distance runner looks for as I was finishing the Boston Marathon. Rewind 14 years ago, when I was a freshman in high school and my sister’s boyfriend was asking me to join the Varsity Cross Country Team, as they did not have a full team. I was reluctant at first, being short and out of shape thinking, “Who would run for fun?” I decided to join, and one week later I was in my first Varsity meet, the Benzie …

Black History Is Something To be Thankful For

Black History Is Something To be Thankful For

As a country, people of color have just one month of recognition that was not offered to them, but taken as an opportunity. An opportunity to reflect on the struggles, the trials, and the tribulations beset on a group of people who were forced to this place by oppressing colonizers looking to build a land based on morals and values. Those oppressors would somehow call it “the land of the free.” My ancestors would agree, as I hope my son never has to. But if this is free, then I wish to change the definition. Just over 500 years later, …

Meet Shawn Jordan

Meet Shawn Jordan

Leaders Making History: Shawn Jordan, Regional Vice President of Operations   “You don’t decide to be a leader; your team decides who they’re going to follow.” Shawn Jordan started with the Company in 2001, “back when we walked around with candles and wrote on tablets; not the kind we have today,” he joked, giving insight to how far along the Company had come since its humble beginnings. Through growth and determination, Mr. Jordan proved himself by successfully running a location and growing into the one of the first African American multi-unit leaders within the Company. “I got a phone call from …

Meet Chris Elliott

Meet Chris Elliott

Leaders Making History: Chris Elliott, District Director of Operations  Chris Elliott celebrated his 15-year anniversary with the Company in 2019, a true milestone in his career, and has pioneered some of the leadership and marketing strategies we use today.  “I came in as an overstaff manager back in the day. The process was much different back then for training, but I quickly took over a new office in Jonesboro. I was employee #81 in the Company.” His infectious enthusiasm and motivating spirit have led team members to choose him as a leader and mentor. He admits that if he wasn’t …

Meet Tiffany Leonard

Meet Tiffany Leonard

Leaders Making History: Tiffany Leonard, District Director of Operations  Tiffany Leonard started her career with the Company in 2003 and has paved the way for emerging leaders by becoming a mentor and sharing her story of success. “I started as a Manager- in-Training in Alabama. What was most impactful for my career was understanding how to grow a well-balanced business from the leaders before me.”  Leonard seeks inspiration from her ancestors, her compassionate and hard-working parents, and the mentors who have guided her in her career. Through it all, the biggest leadership lesson she teaches is one of service. “As …

Reflecting On Individuals

Reflecting On Individuals

“If there is no struggle, there is no progress. Those who profess to  favor freedom and yet depreciate agitation, are men who want crops without plowing up the ground. They want rain without thunder and lightning. They want the ocean without the awful roar of its many waters. This struggle may be a moral one; or it may be a physical one; and it may be both moral and physical; but it must be a struggle. Power concedes nothing without a demand. It never did and it never will.” —Frederick Douglass What Black History means to me is reflecting on …

Black History Means Everything to Me

Black History Means Everything to Me

Hello to all that will view my thoughts on what black history means to me and my life experiences. The mere fact that I am an African American man writing a blog sharing what it means to me states that there has been obvious progress. Early Life Experiences As a young boy, I grew up in a small town in Arkansas, 15 miles from the Mississippi state line and 10 miles from the Louisiana state line. There were some instances, but very few, of blatantly racist interactions. So, how does one grow up in a state considered to be so …

Handling Adversity

Handling Adversity

Opportunities come to those who work hard and create those open windows. As a minority, the chances of facing adversity in your life is highly likely, but your response and having the strength and ability to overcome the adversity pushes you to your full potential. In my own experiences, adversity started in childhood. I was raised by a strong single mother who worked hard to support my older brother, my younger brother, and myself. With no father figure influence in my life, I gravitated toward sports where a lot of my skills were self-taught, but I developed a strong competitive …

July 12: The TMX Finance® Family’s National Hiring Day!

July 12: The TMX Finance® Family’s National Hiring Day!

Submitted by: Amanda Barnes, Director of Talent Acquisition, Store Operations, and Heather Sueirro, Talent Strategy Manager 2018 has been an exciting year for the TMX Finance® Family of Companies! From a Talent Acquisition standpoint, we revamped our standard method of hosting interview days by introducing open interviews in every store, on every Thursday, across the nation. And so Career Nights were born, because that’s what they represent—a night to jumpstart your new career by learning more about our work family. Excitingly, for the first time ever, we are now able to provide on-the-spot contingent job offers to qualifying Customer Service …

Corporate New Hire Program

Corporate New Hire Program

Submitted by: Caitlyn Fahey, Executive Assistant of Shared Services – Dallas On Monday April 16th, I was able to visit one of our TitleMax stores in Carrollton, Texas as part of the New Hire Program to observe store operations. As a corporate employee, I really wanted to see the front-line processes of our organization and learn about the day-to-day store activities. Throughout the visit, I was able to see the customer onboarding process, vehicle appraisals using the ACV tool, payment transactions, and collections activity. But, my biggest takeaway from my experience was the interactions and relationships between customers and store …

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