Amy Smith

Posts By: Amy Smith

MAX-imizing your Customer Experience

When it comes to our customer service philosophy, nobody sums it up better than my boss, TMX Finance Family of Companies President, Otto Bielss when he says, “I get asked all the time – what’s the best marketing plan or where is the best place to market? My answer is always inside your four walls first. If you have customers – the first marketing strategy is always to make sure that they are all coming back to you!” Over the past few months my team and I have been hard at work developing new initiatives to better serve our customers. …

Shooting Hoops and Talking TMX

Submitted by: Farrell Click, Senior Operations Manager Spending time with my TMX Family this past Thanksgiving week was great!  I had the opportunity to join several team members from the Savannah corporate office and attend the Savannah Invitational Basketball Tournament. The TMX Finance Family of Companies was a sponsor and, I must say, we had a blast interacting with the community and getting out of the office for a little fun—we even got to spend some time with our President, Otto Bielss!  Sponsoring the tournament was a great chance to support the local community and cheer on our favorite college …

Introducing Our First Ever, Chief Opportunity Officer!

The TMX Finance® Family of Companies is pleased to announce its recent groundbreaking hire to the TitleMax® executive team –Max has officially signed on as the Company’s first-ever Chief Opportunity Officer. Within this role, he will serve as not only the face of the organization, but the executive driving force behind improving the understanding and connection the Company has with its consumers. As COO, Max will be responsible for leading the Store Operations teams toward a more innovative future with modernized critical thinking and optimized customer experience. Though his home base will be the Savannah Corporate Campus, Max will spend …

Hiring Today: A Read on the Current State of Affairs in the Labor Market

Submitted by: Lindsey Reed Smith, Senior Vice President, Talent Management The Bureau of Labor Statistics recently released a report titled “The Employment Situation – September 2017” breaking down the numbers and factors surrounding employment and unemployment in the U.S. at this point in time. As anyone who’s been paying attention knows, Hurricanes Irma and Harvey caused severe damage and displacement of many people in Florida and parts of the Southeast, as well as in Texas and areas of the Gulf Coast. We felt this as a Company due to our team members and customers being affected in those areas (check …

Hiring Today: A Read on the Current State of Affairs in the Labor Market

Submitted by: Lindsey Reed Smith, Senior Vice President, Talent Management  The Bureau of Labor Statistics recently released a report titled “The Employment Situation – September 2017” breaking down the numbers and factors surrounding employment and unemployment in the U.S. at this point in time. As anyone who’s been paying attention knows, Hurricanes Irma and Harvey caused severe damage and displacement of many people in Florida and parts of the Southeast, as well as in Texas and areas of the Gulf Coast. We felt this as a Company due to our team members and customers being affected in those areas (check …

Helping Fight Hunger One Can at a Time!

Submitted by: Maggie Yarbrough, Social Media PR Strategist  The TMX Finance Family of Companies held its 4th Annual Company-wide food drive during   October and it was a resounding success! Thanks to the generous support of our customers, community partners, and team members- we collected 23 tons of food, which equates to 137,240 meals to support our neighbors in need! That’s a “ton” of meals! Together, we crushed last year’s totals making this initiative one for the books! Today, one in six people in America faces hunger while 49 million Americans struggle to put food on the table. Our food drive …

Recap: Talent Talks with Otto Bielss

Submitted by: Olivia Bass, Talent Program Specialist  This Halloween, instead of tricks, the Talent Department got a real treat! We had the pleasure of hearing from the TMX Finance® Family’s President, Otto Bielss! Otto attended our Talent Takeover event back in September, but since we can never get enough of hearing him speak to us, he was gracious enough to return for a Q&A session. We jumped right in with a question regarding our Mentorship Program. Otto was very inspiring in the way that he expressed his vision to us really ingraining this initiative into our Company culture. Technology and …

Why I Recruit for the TMX Finance® Family of Companies

Submitted by: Jennifer Franklin, Area Recruiting Manager  If you were to ask me why I recruit for the TMX Finance® Family of Companies, I would tell you it’s simply because I love my job. I would tell you about the meaningful work I do, the fast-paced but fun environment I work in, the benefits and my teammates. I have enjoyed recruiting for the TMX Finance® Family for the past 5 years, and I’m fortunate to make a living doing something I find challenging and fun. The process of working to build partnerships between candidates and hiring managers that result in …

TMX Project SERV: Veteran Hiring Event!

Submitted by: Andrew McCray, Recruiting Manager  On November 9th two members from our Talent Department  attended the Veterans Appreciation Career Expo at Savannah Technical College, sponsored by the Georgia Department of Labor. Two days before Veterans Day and just one day before the Marine Corps’ 242nd birthday, Senior Talent Strategies Manager Ashley Snider and I had the pleasure of attending and meeting with over 100 local potential candidates, the majority of which were veterans. 100 employers settled into the auditorium as a line already began to form in the doorway leading into the event. The day was full of contact …

Why R.E.D. Friday

Submitted by: Kris D. Reece, Sr.  General Manager – TMX Certified Trainer R.E.D. (Remember Everyone Deployed) is a very important movement for my family and I.  We, like a lot of families, have a rich military history going back to the 1800’s in our hometown of Ellijay, Georgia.  My son decided that he wanted to serve his country at the age of 16 to follow in my father’s footsteps into the United States Air Force.  Soon after getting his permanent station in Little Rock, AR he met his wife who is also active USAF.  Two months after their marriage, she was …

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