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We Salute Those Who SERV: Don’t Be Afraid to Be a Civilian

We Salute Those Who SERV: Don’t Be Afraid to Be a Civilian

The TMX Finance® Family of Companies has given me a once in a lifetime opportunity to feel like I finally belong and am making a difference. My experience in the U.S. Army transferred over into a career with the Company seamlessly. With my military training, I bring integrity – a key value of the Company – as well as discipline, structure, and loyalty. The relationship between our Company leadership team and Team Members is much like the relationship between military leadership and their soldiers; they care, lead by example, and give tactical direction to help complete challenges as one team. …

We Salute Those Who SERV: Fred Mitchell

We Salute Those Who SERV: Fred Mitchell

Fred “Mitch” Mitchell is a father, General Manager at the TMX Finance® Family of Companies, and a Disabled Veteran who served in the U.S. Marine Corps for 22 years. We thank him for his 22 years of service to the country and his nearly 20 years of dedicated leadership with the Company.   I owe a lot to the person that took the opportunity to hire me at TitleMax®. After serving in the U.S. Marine Corps for 22 years, I began to search for a career that would allow me to spend more time with my family and afford me the …

We Salute Those Who SERV: Making the Transition to Civilian Life

We Salute Those Who SERV: Making the Transition to Civilian Life

As a Marine, I am accustomed to a fast-paced environment that poses many personal goal-oriented challenges and a constantly changing routine, to which I adapted to eagerly. So, when it came time for me to make the transition from a military career to a civilian career, a new set of challenges emerged that I wasn’t quite prepared for. Many of the jobs I found after leaving the military simply did not offer the same level of engagement that I came to rely on to be satisfied in my career. That’s why it was so important for me to search for a career with a …

The Journey to Freedom

The Journey to Freedom

Growing up, I didn’t see myself as being any different from my friends. There were not many of ‘my kind’ at the school I attended, but we all had something in common—freedom. The Vietnam War ended on April 30, 1975, with the fall of Saigon. On the evening of May 25, 1981, my parents boarded a 23-foot vessel along with many other passengers. This wasn’t any excursion you would imagine one wants to take, nor a dream vacation. The Port of Call was unknown. They hoped the destination was the Land of Freedom. My parents were one of hundreds of thousands of …

My Asian Heritage

My Asian Heritage

My name is Charlie Chan, Asian American and a General Manager for TitleMax® in Las Vegas, NV. I started with TitleMax® in California in 2016 and relocated to TitleMax® of Nevada in the middle of 2020. I grew up in Manila, Philippines, and was raised in two different cultures—Filipino and Chinese heritage—which I consider a blessing because I was able to embrace diversity early. The Philippines proudly boasts to be the only Christian nation in Asia with more than 86% of the population Roman Catholic1. Easter is one of the most important “Holy Weeks” as we remember Christ’s passion—his suffering, …

Women in Leadership Spotlight – Kelley Frazier

Women in Leadership Spotlight – Kelley Frazier

You started as a CSR and are now a Certified GM Trainer. Tell us about your journey. I started as a Customer Service Representative back in 2012. I didn’t even know what the title of a vehicle looked like. I worked as a CSR in TitleMax® of Conway for a year and a half. During that time, I was the over-achiever, always volunteering to run errands and help other stores with staffing, and I craved the Goal Board like no other. Once I was actually given the position as Assistant Store Manager, I was already there mentally. I stayed in …

Lead Like Women: Who Empowers Me

Lead Like Women: Who Empowers Me

Let me tell you about my mom, Joan Callahan! She went from a stay-at-home mom and wife to a single mom of five overnight. She managed to give my siblings and me a great childhood despite her own struggles. I can’t imagine how many times she went without, so that we didn’t have to. I have learned so many things from my mom’s parenting style and have applied it to how I raised my kids. She taught us that success isn’t measured by how much money you make, but by how much of an impact you make on another person. …

Lead Like Women: Who Empowers Me

Lead Like Women: Who Empowers Me

One of my favorite things to do is watch and participate in sports. As a former collegiate soccer player (over a decade ago), I was blessed with the opportunity to play with and against some of the best women athletes in the country. My teammates and coaches pushed me physically, mentally, and emotionally every day to be the best version of myself. Fast forward to a decade later, I ran and worked out every chance I could get – but once I had my third child, I lost my motivation and didn’t have anyone to hold me accountable. Three months …

Lead Like Women: My Hero

Lead Like Women: My Hero

When we think of heroes, we oftentimes envision a character who wears a cape and has supernatural powers. However, my hero became my hero at a very young age, when I was just 2 years old. My hero is my older sister, Lynne Davis. She and I were neglected and abused as children by our mother, and when left alone for what felt like weeks, she fed, cleaned, and protected me. She was 3 and I was 2 years old. My sister kept me alive. We survived because of her.   Not long after those terrible conditions, we both were …

Forgive to Rebuild

Forgive to Rebuild

In American race relations there’s room for one thing – forgiveness.  It’s like a spoonful of liquid medicine. It is important, it heals, it strengthens. How many times have I walked in front of someone and not held the door?  Then seconds later thought, “ugh, that was silly, why didn’t I hold the door?”  Then those days when I’m in a hurry and don’t have time to let another driver into my lane.  So, I just speed by and let them get in whenever, however.  The best thing I can do when I am aware that I haven’t made room …