Skip to main content
TMX

TMX Talks — News. Updates. Events

#DefineYourDrive: Coach and Develop

#DefineYourDrive: Coach and Develop

Submitted by: Melyssia Santiago, Regional Director of Operations, Region 5

I am the oldest of four children and was raised by an incredibly strong and dedicated mother. She taught us that you should be positive, enthusiastic, and always exhibit a can-do attitude because the only one that can hold you back is YOU! Because of my mother, I firmly believe that you have to visualize what you want and take the necessary steps to go after that goal.

I began my career with the Company as a General Manager (“GM”) at TitleMax, and after successfully growing three stores within a year and a half, I was promoted to District Director of Operations (“DDO”). The day I introduced myself to my new team of GMs, I proclaimed that my goals were to take the district to a new level AND to be promoted to Regional Director of Operations (“RDO”) within two years. We worked HARD that year! Shout out to District 39 who was such a dedicated district and worked every day to MAKE IT HAPPEN! Within 18 months, the District had flourished and two years to the month, I was promoted to RDO of Division 2.

Those two years as a DDO weren’t easy. I found out I had uterine cancer and that it was in an accelerated stage. As scary as that diagnosis was, I could not let it defeat me or change my goals. I attacked my operation in five weeks that should have had me out of the game for eight weeks. I completed six weeks of daily radiation treatments and did not miss a SINGLE day of work. This was the biggest challenge of my life, and I am so proud to have not only survived, but to have THRIVED.

There is no doubt in my mind that a positive, can-do attitude is required to be successful and that a passion for internal and external customer service and relationship-building is a must. Build rapport, treat everyone with respect and genuine interest, and there is NOTHING you cannot accomplish!

 

Like
Like Love Haha Wow Sad Angry
11
id, Phasellus Donec quis libero id sed leo ut ut