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The GMs Tell All: Patricia Morena

The GMs Tell All: Patricia Morena

We’re excited to launch a new video series based on our recent GM Town Hall Meetings. The internal Company videos are a compilation of several Town Hall style meetings our Company President, Otto Bielss, held virtually with our store operations team members across the country. The General Managers asked the questions and our leadership team was ready with the answers! These are unscripted meetings where our team members discuss their ideas, ask questions, or share concerns. Read about some of our team members who participated in the meetings as they share their experience.

Submitted by: Patricia Morena, General Manager, North Richland Hills TX-1

My favorite thing about being a part of the GM Town Hall Meeting was that after the introduction, Otto went straight into asking us what we wanted to talk about. This gesture made me feel important and showed me that our President does care about what his team members have to say! Everyone longs to feel included and that they are being listened to, so I very much enjoyed being part of a conversation which started off in that manner.

I asked Otto what was the next big thing coming, stating that one of my favorite aspects of this Company is how we stay ahead of the technology curve within our industry .  I feel we do well in this area compared to our competitors and love to see how we are always changing with the times! This keeps me engaged and confident in where we are heading! I’m very excited for the future of this Company!

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