STORE SUPPORT

The ACV Underwriting Desk partners directly with store team members to streamline the vehicle appraisal process. In addition to approving and auditing appraisals, they also manage the Title Log Desk and the Recovery Desk – all resources that allow our stores to work faster, smarter, and better.

The BSG team is a high energy customer service organization that is solution-minded and committed to providing world-class customer service to all store operators. The BSG team is a valuable resource for all Company personnel by quickly and efficiently fixing issues, guiding stores, and even training store operators with tasks that will help them be more successful. Their mission is to resolve issues and be the liaison between the IT Department and the stores. The BSG team is more than a “help desk”, they are a partner to every store and they are essential to the overall success of the Company.

The Centralized Collections team is committed to helping customers with innovative payment solutions and business services. Having a centralized team of collection professionals not only adds value to our stores, but it allows store operators the time to do what they do best: building strong customer relationships. This team’s pledge to our stores and our customers is quite simple: “We Are Here to Help.”

The Contact Center is dedicated to providing top-notch customer support while achieving a profitable return for the stores and the Company. They focus on online lead pre-qualification, e-chat services, and customer service support. This multi-faceted team continuously strives to improve upon processes, systems, and technology to develop a stronger relationship with store operations, team members, and customers.

UAT is a highly skilled team comprised of former store operators committed to ensuring our stores are provided with products and enhancements that will be a catalyst to success in growth and profitability. User acceptance testing is the last phase of the testing process where systems are tested to guarantee success with the implementation of new products and enhancements. The team designs a strategy for every release by creating test cases to ensure proper functionality. They execute the test cases, document results, and find issues to be addressed prior to store release. Once all functionality is validated, the team approves the deployment of the release.