Press Release


Company Release: 05/19/2020 17:48 pm
Diversity and Inclusion

The TMX Finance® Family of Companies is committed to supporting our customers and helping them with their short-term financial needs through this challenging time. That commitment has been at the forefront of every decision we have made and every step we have taken during the past few weeks.

We understand the concern and uncertainty people may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers as the situation evolves. We also understand there may be instances where customers find themselves facing financial difficulties. Our Company is here to help, and we encourage anyone who may be impacted to reach out to their local stores so we can work together to help find a solution.

If you are having difficulty making payments, we will continue to work with you on an individual basis.

Our stores are open to serve you and we have taken many precautions to help provide a sanitary environment. However, you can access your account anytime, anywhere from one of our convenient virtual options. If you do not already have the TitleMax® Mobile App, download it today or manage your account online at Universe Silver® customers can text SILVER 90123 for a quick link to the app. We invite you to review our COVID-19 support page at

Our store hours across the country vary by location. For the best assistance, please contact the store in which you are working with for operating hours information. You can also search by location on our brand sites for store information.

For TitleMax®:

For TitleBucks®:

For InstaLoan®:

We are working every single day to help ensure measures are in place to support the needs of our customers impacted by this virus. We continue to monitor and employ the CDC guidelines in our stores as well as national, state, and local health authorities to keep you safe when you visit us. As COVID-19 impacts our communities, it will not impact our commitment to serve you.

Thank you for your understanding and patience. Stay safe and healthy.

Otto Bielss, President

*This information as of May 19, 2020 and may be out of date.


Investor Relations

Media Relations
Jamie Lane
Director of Communications, Public Relations & Social Media