Here at the TMX Finance Family of Companies, innovation is more than just coming up with great ideas, it’s how we deliver opportunity. It’s creating, developing, and implementing top-notch products, processes, tools, and systems that impact our customers, our team members, and our communities. Technologies and business strategies are changing at an unprecedented pace– learn how our teams help to position the Company for competitive and economic advantage by creating valuable experiences that take our Company to a whole new level.
For our teams, innovative ideas usually begin with, “How can we make this better?” That one question leads to a convergence of ideas that come to life through bold thinking and collaboration. We pull from all of our resources to infuse a range of perspectives, knowledge, and insights to push the limits on some of our biggest challenges. We’re talking game-changing solutions.
We wanted to take our business online, but we wanted to keep customer service our number one priority. We had to figure out what taking our business online would mean to our customers and how we could make the experience similar to being in a store, but more efficient and flexible. The solution was built: TitleMax Online would provide our customers with the relationship feel of a store experience while introducing them to the convenience of flexible payment options from their homes, phones, or wherever an Internet connection exists- without ever having to go into a physical store.
A new mobile appraisal app was created for store team members to quickly appraise vehicles and submit the information directly into our system. Having an app allows for quicker response time and a much more streamlined submittal process. What does this mean? It means we have decreased the wait time for our customers!
Environmental responsibility means a lot to us. We want to do our part in making sure our communities are left in better condition than when we found them. That’s why we strive to be as green as possible. We started this initiative in 2015, and since then, we have significantly cut down on the paper footprint produced by our stores on a daily basis.
By combining business process excellence, IT effectiveness, and business innovation, we create sustainable business value for our Company. Today, business and technology are inextricably linked, so we are dutiful in keeping pace with the emerging technology landscape and apply the technologies we need to achieve our business goals. Team members utilize our business technology solutions daily to assist them in their everyday operations.
Once the business has generated a new innovative idea or has identified a pressing business challenge, our IT Squads assemble to create, develop, and implement. Essentially, they make it all happen! And they do it quickly thanks to an agile development model. Bringing a variety of skills, perspectives, and knowledge to the table, our IT professionals come together to construct and deploy quality products and processes to our customers and team members.