STORE SUPPORT

Our Store Support teams work steadily behind the scenes to help stores operate at the highest level and to create an exceptional experience for our customers. They provide strategic guidance that enables stores to perform everyday processes more efficiently.

Discover Opportunities
Search jobs within our Company in your area

Store Support Team

The ACV Underwriting Desk partners directly with store team members to streamline the vehicle appraisal process. In addition to approving and auditing appraisals, they also manage the Title Log Desk and the Recovery Desk- all resources that allow our stores to work faster, smarter, and better.

Team Members

  • Director of Operations, ACV
  • Data Validation Specialist
  • ACV Supervisor
  • Recovery Specialist

Team Culture

  • Detail oriented
  • Focus on partnership
  • Organized

The BSG team is a high energy customer service organization that is solution-minded and committed to providing world-class customer service to all store operators. The BSG team is a valuable resource for all Company personnel by quickly and efficiently fixing issues, guiding stores, and even training store operators with tasks that will help them be more successful. Their mission is to resolve issues and be the liaison between the IT Department and the stores. The BSG team is more than a “help desk”, they are a partner to every store and they are essential to the overall success of the Company.

Team Members

  • Director of Strategic Operations
  • Business Services Manager
  • Business Services Tech I
  • Business Services Tech II

Team Culture

  • Solutions oriented
  • Customer focused
  • Service oriented

The Centralized Collections team is committed to helping customers with innovative payment solutions and business services. Having a centralized team of collection professionals not only adds value to our stores, but it allows store operators the time to do what they do best: building strong customer relationships. This team’s pledge to our stores and our customers is quite simple: “We Are Here to Help.”

Team Members

  • Collections Specialist I, II
  • Director of Collections, Operations Management

Team Culture

  • Professional
  • Solutions oriented
  • Customer focused

The Contact Center is dedicated to providing top-notch customer support while achieving a profitable return for the stores and the Company. They focus on online lead pre-qualification, e-chat services, and customer service support. This multi-faceted team continuously strives to improve upon processes, systems, and technology to develop a stronger relationship with store operations, team members, and customers.

Team Members

  • Contact Center Rep I, II
  • Contact Center Manager
  • Director of Contact Center Staffing & Analytics

Team Culture

  • Customer-focused
  • Service oriented
  • Collaborative

UAT is a highly skilled team comprised of former store operators committed to ensuring our stores are provided with products and enhancements that will be a catalyst to success in growth and profitability. User acceptance testing is the last phase of the testing process where systems are tested to guarantee success with the implementation of new products and enhancements. The team designs a strategy for every release by creating test cases to ensure proper functionality. They execute the test cases, document results, and find issues to be addressed prior to store release. Once all functionality is validated, the team approves the deployment of the release.

Team Members

  • User Acceptance Tester I
  • User Acceptance Tester II
  • UAT Content Specialist

Team Culture

  • Detail oriented
  • Collaborative
  • Analytical