STORE OPERATIONS

Our stores operate in a fast-paced, dynamic, and energetic environment. Stores operate through a team of diverse and talented individuals across the country aligned with and committed to our Company’s mission and values. They demonstrate high levels of teamwork and collaboration that produce superior results.

Store operators are the face of our Company. They combine a love of business, people, and service to create an environment where they help people every day. They are responsible for managing the stores, generating revenue, training and mentoring team members, and most of all, building relationships with our customers. They are an integral part of their communities with an unwavering commitment to both service and support. Take a look at the many roles within store operations and find your fit!

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Store Operations Team

CAREER DETAILS

Customer Service Representatives demonstrate an outstanding level of customer service. These team members are confident in their ability to build great relationships while ensuring accuracy and maintaining a secure, welcoming environment for customers.

Necessary Experience

  • Experience in a sales or customer service-oriented position is a plus, preferably in a retail, sales, or financial industry
  • Service-oriented mentality, a confident and outgoing personality, and a passion for providing a superior customer experience

Training & Development

  • New Team Member Training
  • Job Shadowing and Learning Activities
  • e-Learning modules on products, systems, and operational processes and policies
  • Comprehensive Customer Service training

CAREER DETAILS

Assistant Store Managers use their customer service experience to help entry-level team members grow while they develop their own supervisory skills. Whether it’s building customer relationships or demonstrating new sales techniques, these team members work to set a positive example while also participating in achieving store business objectives.

Necessary Experience

  • Experience in a sales or customer service-oriented position is a plus, preferably in a retail, sales, or financial industry
  • Sales-oriented mentality, a confident and outgoing personality, and a passion for providing a superior customer experience

Training & Development

  • New Team Member Training
  • Job Shadowing and Learning Activities
  • e-Learning modules on products, systems, and operational processes and policies
  • Comprehensive Customer Service and Customer Accounts training

CAREER DETAILS

Store Managers have a broad understanding of all aspects of store operations. They are prepared to lead and are the backbone of their store team. They drive the team’s momentum to execute and deliver results.

Necessary Experience

  • Leadership in a sales or customer service-oriented position required, preferably in a retail, sales, or financial industry
  • Excellent verbal and written communication skills
  • An outgoing and confident personality, with the ability to handle multiple competing tasks with ease and enthusiasm

Training & Development

  • New Team Member Training
  • Job Shadowing and Learning Activities
  • e-Learning modules on products, systems, and operational processes and policies
  • Comprehensive Customer Account and Store Management training

CAREER DETAILS

General Managers are responsible for leading all aspects of a store’s operations. They set the standard for building strong customer and community relationships while delivering the financial results needed to succeed. They are team builders and team motivators, creating an environment where everyone can thrive.

Necessary Experience

  • Employee and operations management or leadership experience required, preferably in a retail, sales, or financial industry
  • Excellent verbal and written communication skills
  • An outgoing and confident personality, with the desire and ability to work in a fast-paced, results-driven, and rewarding environment

Training & Development

  • New Team Member Training
  • Job Shadowing and Learning Activities
  • e-Learning modules on products, systems, and operational processes and policies
  • Comprehensive Management training, to include appraisals, customer accounts, and more!

CAREER DETAILS

District Directors are the primary leaders of our store teams. They coach, mentor, and build morale to lead their teams to success. DDOs are also responsible for overseeing quality control and compliance within our stores and are focused on executing Company strategies.

Necessary Experience

  • Employee and District multi-unit operations management of at least three years in a retail, sales, or financial industry
  • Excellent coaching and development experience
  • Financial management success, including profit and loss reporting and budgeting
  • A driven and results-oriented personality, with the desire and ability to work in a hands-on leadership capacity

Training & Development

  • New Team Member Training
  • S. T. A. R. S. (Store Training and Relationship Selling) Program
  • Hands-on opportunity Running a Store
  • Multi-Unit Rotation Training
  • Hands-on opportunity running a district

CAREER DETAILS

Regional Directors are responsible for identifying and nurturing strong talent within our store teams. They encourage teamwork and they reward great results. This leadership position provides a great opportunity to influence innovation and strategy and interacts directly with our executive operations leaders.

Necessary Experience

  • Employee and Regional multi-unit operations management of at least five years in a retail, sales, or financial industry
  • Financial management success, including profit and loss reporting and budgeting
  • Performance driven mindset with employee coaching and development experience
  • A strategic and operational mindset, with a drive to motivate teams and deliver results

Training & Development

  • New Team Member Training
  • S. T. A. R. S. (Store Training and Relationship Selling) Program
  • Hands-on opportunity Running a Store
  • Multi-Unit Rotation Training
  • Hands-on opportunity running a region